Hello & welcome!
This page provides a general outline of our policies, we're of course happy to help and to answer any questions you may have, please get in touch via the contact page. Many people have questions regarding the colours, sizes and shapes of the products, please see the FAQ page first as we have tried to answer some of the more obvious questions in advance.
Please note that with few exceptions we are selling individually hand-made (and in fact entirely hand-stitched) products and we do not employ any additional stitchers to help with manufacture - all the needlework items you see for sale are made by the artist.
For this reason we will occasionally need to ask for a little patience - if you would like to order a piece that is out of stock, please contact us to discuss and we can give you an idea of likely time to re-stock.
Orders may be cancelled if not dispatched - please contact us as soon as you are able.
For items are in stock at the time of purchase, we will aim to dispatch your completed order within 5 business days. Below are our default policies but we are of course happy to consider helping if you have alternate requirements, please contact us to discuss. In general we do not ship until we have a completed order.
UK deliveries are shipped by first class mail, postage and packing on orders over £60 is free, else please add £5.
Shipments to the EU will be sent by surface mail. Postage and packing on orders over £80 is free, else please add £10.
Beyond the EU, shipping is by airmail. Postage and packing on orders over £100 is free, else please contact us for details as it will vary depending on region. Again, please contact us to discuss - we're happy to help.
Since most of the products in the store are hand-made we cannot accept returns at this time on anything except the kits, and £20 handling change will be levied in this case.